Support

Need help with Clear Balance?

For app questions, bug reports or Premium issues, you can get in touch here.

Email support

Helpful information to include

  • your device model and operating system version
  • the version of Clear Balance you are using
  • what happened and what you expected to happen
  • the steps that reproduce the issue
  • screenshots if they help explain the problem

Premium help

If your issue relates to Premium access, restores, billing, a win-back offer or a promotional code, tell us whether you are using Apple or Google Play, what the store displayed and what went wrong. Please do not send payment card details, passwords or full financial statements.

Read Subscription Terms

Clear Balance Assistant help

If the Assistant misunderstands a question or a proposed debt change does not look right, do not confirm it. Tell us the wording you tried, what you expected and your app version. You can describe an example without sending actual debt names, balances or other personal financial information.

Read the Assistant FAQ

Data deletion requests

Your debt, budget and other Clear Balance plan information is stored locally on your device. You can remove it using the reset options in the app, by uninstalling Clear Balance, or by clearing app storage where supported.

To request deletion of subscription-related profile data used for Premium entitlement, open Clear Balance and go to Settings > Subscription support, then use the email option. Clear Balance prepares an email to support@clearbalance.uk and includes your Adapty profile ID so we can identify the correct subscription profile.

Send the pre-filled email from your mail app. We will remove the associated subscription profile data within 5 working days.

Deleting subscription-related profile data does not cancel an active App Store or Google Play subscription. Subscriptions must be cancelled separately through the store used to purchase them. If you continue using Premium or restore a purchase afterwards, a new pseudonymous subscription profile may be created so your entitlement can be checked.

FAQ

Quick answers to common questions

Read the full FAQ

Does Clear Balance make payments for me?

No. Clear Balance is a debt tracking and planning app. It does not make payments or contact creditors on a user’s behalf.

How do I cancel Premium?

Premium subscriptions are managed through the platform used for purchase, such as Google Play or the App Store where applicable. Deleting the app does not cancel a subscription by itself.

Where is debt data stored?

Clear Balance stores debt and budget data locally in an encrypted vault rather than uploading it to a Clear Balance account. Clear Balance does not provide its own cloud sync or backup service; on Android, automatic app backup and device-transfer backup are disabled. You can create a password-protected encrypted backup file when you want a portable backup.

How do I report a bug?

Email support@clearbalance.uk with a description of the issue, the steps to reproduce it, and screenshots if they help.